Team Tools
Dispatch, service, and close board issues from one field-credible workflow.
Track maintenance tickets, schedule service windows, build manifests, capture onsite work, and reconcile ticket status with parts and technician time.
Field Ops
Maintenance log with category management, planned service scheduling, and board-down prioritization.
Manifest workflow that tracks tickets, technicians, vehicles, parts, site visits, updates, and completion logic.
Audit-friendly closure path that separates completed field work from final administrative closeout.
Daily slots
4
Two morning and two afternoon service windows support scheduling logic.
Manifest views
2
Current month execution plus archived file-tree history.
Ticket states
5
Open, Pending Parts, Scheduled, Completed, and Closed.
Mobile-first ops
Manifest execution is built for technicians, not just coordinators.
Technicians can carry the actual dispatch record into the field, track time out, site visits, return time, part installation, checklist completion, and ticket updates from one mobile-optimized interface. Office staff do not need to rebuild the story later.
Platform fit
BillboardIQ gives maintenance teams a full service lifecycle: tickets, categories, schedules, manifests, checklists, technician assignments, time tracking, updates, and closure logic. It is designed for office coordination and mobile field execution without forcing teams into generic project software.
Capabilities
Built around the operational detail your team actually manages.
Priority-aware scheduling
Board-down issues can automatically take the next available slot, bump lower-priority work, and enforce one priority position per client per day.
Manifest-based execution
Every dispatch can carry multiple tickets, boards, technicians, vehicles, planned parts, defunct parts coming back, updates, and completion checkpoints.
Time and labor clarity
Time out, non-overlapping site visits, return time, and calculated man-hours produce a trustworthy service record instead of vague notes.
Connected ticket history
Manifest updates, direct ticket comments, status changes, and attached files all resolve into the ticket timeline and shared file structure.
Workflow
One system from intake to execution.
Each page is designed to reduce handoffs and remove the need to restate the same information across disconnected tools.
Step 01
Open and triage the ticket
Select the client, boards, category, board-down status, recommended parts, and planned service path.
Step 02
Build the manifest
Attach tickets, assign technicians, load compatible parts, define checklist items, and establish the field plan.
Step 03
Complete and audit the work
Track labor, installed parts, updates, and ticket completion in the field, then close the administrative loop back in the maintenance log.
Outcomes
Marketable value the buyer can understand quickly.
Dispatch data, labor data, and ticket data stay aligned.
Technicians stop operating from screenshots and side texts.
Maintenance reporting becomes possible because execution data is structured.
More platform pages
Explore adjacent workflows.
Admin
Parts Inventory
Manage current stock, field allocations, reorder thresholds, per-board supply requirements, manufacturer compatibility, and warranty return flows in one inventory system.
Team Tools
Team Productivity
Coordinate recurring work, generated tasks, shared calendars, project updates, and sales process execution from a connected internal workspace.
Admin
Board Roster & MRAB
Centralize the master roster for digital, static, truck, and specialty inventory with auditability, compatibility data, measurement inputs, and service-level governance.